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COVID SAFE GUIDANCE

  • Please only attend our studios if you feel well. If you feel unwell for any reason, then please stay at home, follow appropriate guidance, and we’ll see you when you feel well again. You can also access our online classes and on demand class service.

  • The studio itself will be thoroughly cleaned & disinfected regularly – all classes are scheduled allowing time to clean and prepare the studio for the next session. This will also minimise contact between departing & arriving clients. It may be necessary at times to queue outside the studio before entering.

BEFORE YOU BOOK A CLASS! PLEASE READ!

By participating in any class you agree and consent to the following:
I am voluntarily participating in the class (virtual & in person) . I have no medical condition that would prevent my participation in the class. I am taking a full responsibility for any risks, injuries or damage know or unknown which I might incur as a result of participating in the class.

CLASSES

  • General

Drop-in classes and class packs at the studio or online are non-refundable. Any offer is non-refundable and non-extendable. It is either one month or two depending of the pack and once started it cannot be interrupted.

  • Activation

All class packs and any offer activate on the date of first booking. Once the first class is booked you cannot book another class on a previous date. You can only book classes on dates that fall after your activation date.

  • Booking and waitlists

We strongly recommend that you book your class in advance as we have a limited number of spaces. If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join.

If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time.

If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please email us  at hello@pranatula.com to let us know.

  • Extension

All multi class packs (3 or 5 class packs) are valid for one or two months depending on the pack. Class packs can be extended for two weeks with no extra charge or for one month for an additional charge of £5. Class packs can only be extended once. Any offer cannot be extended.

  • Cancellation

If you booked a class but can no longer attend, you must cancel the class. The easiest way to cancel is via the Momence app or website or the Pranatula website. You can also cancel via email (hello@pranatula.com) but please be aware of our policy below.

Class cancellation policy is 3 hours. If you do not cancel prior to this time, one credit from your class pack, or your drop-in credit will be taken. There is no additional charge.

‘Early cancel’ (up to 3 hours before class) will put the class credit back on your account and you will be able to use it again in the future. If you ‘late cancel’ (i.e. after the 3 hour cancellation period) no credit will be returned to your account.

Credit on account or refund will be provided if the class is cancelled by the studio.

DROP-IN CLASS / CLASS PACKS

  • All drop-in class/ class packs purchased at the studio or online are non-refundable.

  • Credit on account or refund will be provided if the drop-in class/ class pack is cancelled by the Pranatula.

  • If you would like to give your space to another client you must email us with their name to update the records and to ensure they have signed the waiver.

RETAIL

  • All items purchased at the Pranatula are non-refundable.

  • Credit on account at Pranatula or exchange will be provided if an item is found faulty or in unusable condition.

STUDIO ETIQUETTE 

  • Timekeeping

You must arrive on time for the session you have booked. We have enough time between most classes to give you ample time to check-in, change and get settled.

If you have booked a class and do not arrive on time, you risk losing your space to someone on the waitlist.
If you are late (within 10 mins of the start of class) and the class is not full, you may still be admitted to practise. If the class is full, you will be turned away. If you are more than 10 minutes late you will not be admitted regardless of whether it is full or not. You will not receive a refund.

  • In the practice area

All mats and props are provided for yoga class indoors only. You must wipe-clean the studio mat after use. Spray bottles and wiping cloths are provided. 

  • Lost & Found

All students are responsible for their own belongings. Please contact us via hello@pranatula.com if you think you might have left something at the studio. Items will be kept for one month and anything left unclaimed will be given to charity.

RETREAT BOOKINGS & PAYMENTS

  • Bookings are only reserved once payment of the non-refundable deposit is received.

  • All bookings must be paid via bank transfer to Pranatula, you will receive receipt of your payments via your email.

  • The final retreat balance must be paid 14 days before the retreat commences.  

  • You are entitled to cancel your place at anytime, however, Pranatula are entitled to keep 100% of the retreat cost. It is at Pranatula's discretion to refund 50% if another person can fill the place or exchange the place as credit for another Pranatula retreat.

  • Pranatula is entitled to cancel the retreat at anytime and will provide a full refund no more than 14 days after the decision has been made.

  • We do not accept any liability for cancellations due to the event of natural disasters, terrorist actions, threats of war, travel disruptions, civil unrest and any other issues that are out of our control or changes in your personal circumstances that mean you can no longer attend.

RETREAT TRAVEL

  • All travel arrangements to and from the retreat are your responsibility and cost.

  • You must book your own travel and holiday insurance as soon as you have booked your place and flights.

  • Travel insurance must cover all activities and yoga classes on the retreat.

  • Pranatula does not take responsibility for any travel disruptions, cancellations or delays to your travel arriving or departing from the retreat.

  • Transfers can be offered at the additional cost at the retreat destination and where Pranatula have recommended arrival and departure times.

RETREAT HEALTH & SAFETY

  • You must advise Pranatula prior to the retreat if you have any illnesses or are pregnant. Before booking, you must consult a doctor to ensure you are fit to attend the yoga retreat.

  • In case of emergency, we will endeavour to assist you in every way but Pranatula does not take responsibility for any accidents or injuries you may receive on the retreat.

  • We endeavour to make the retreat environment a safe place for you, however, we will not take responsibility for any injuries or accidents that occur on the retreat.

  • Yoga classes and activities are taken at your own risk

ANTI SOCIAL BEHAVIOUR

  • We are entitled to ask you to leave the retreat if you display any anti-social behaviour.

© 2023 Pranatula. All rights reserved

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